Delivery Policy

All our products are delivered in the UAE and to other countries. The shipping process will be done by our trusted third-party courier RODEX. On choosing your preferred delivery method from those offered by your shipping destination and provided that we have accepted your order, it will be processed & dispatched by us and will be delivered by our third-party courier as per the estimated delivery times set out at shipping destination, weight, cost, etc. The delivery time and fees will be determined by the delivery partner.

Also, orders that are received after the specified order time or received on non-working days will be processed the next business day. To avoid delays, you are required to provide your full address along with your contact details. You will be contacted for the supply of goods by our delivery channels as part of the ordering process. On placing an order, you will receive various order confirmation emails. Please note that it references to shipping, express courier services and any other similar terms related to the services that our delivery channels perform. Details such as customer name, location, address, contact details will be stored for delivery purposes, however, other personally identifiable information won’t be stored

DELIVERY PERIOD

Orders could be delivered with-in UAE from 24 – 48 hours.

Orders could be delivered 5-7 working days outside UAE from the following day of order receipt.

*Delivery days depends if not delayed according to the country’s situation (Externally)

CANCELLATION AND REFUND

If you wish to cancel or return the product, you must do it via our Returns & Cancellation policy within 24 hours. The refunds will be made onto the original mode of payment and will be processed within 10-45 days. This period is determined depending on the issuing bank of the credit card. This policy, however, does not affect your statutory rights as a customer through e-commerce regulations in the territory to which the product is shipped. Also, you must bear the cost of returning the product if you have received it earlier unless otherwise specified in our Returns & Cancellation policy. We will issue a full refund only if the product has been returned under the following regulations

In case if we don’t provide a No Refund policy, this will be communicated with the customer before the purchase is made to prevent any sort of misunderstanding and disputes.